REFUND POLICY
Need support ? or if you have an query, please get in touch with us, our team will revert back quickly for support.
Need support ? or if you have an query, please get in touch with us, our team will revert back quickly for support.
Your satisfaction is our priority
At ShalaSetu, we strive to provide high-quality exam paper generation services tailored to meet the needs of educators, schools, and institutions. We understand that sometimes things don't go as planned, and we want you to be completely satisfied with our services.
Please read our refund policy carefully to understand the conditions under which refunds may be issued.
Refunds may be issued under the following circumstances:
Technical Issues
If the exam papers generated are flawed due to a technical error on our platform (e.g., issues with formatting, incorrect content generation, or missing sections).
Payment Issues
If you were charged incorrectly or your payment was processed for an order that was never completed.
Refunds will not be issued for:
Content Errors
If you or your institution submitted incorrect or incomplete instructions for generating the exam papers, we are unable to provide a refund.
User Error
If the exam papers were generated as per the instructions provided and no technical fault occurred.
Subscription-based Services
If you've purchased a subscription or package, refunds are not applicable once the service is rendered or if the subscription period has started.
To request a refund, please follow these steps:
Contact our Customer Support team at solutionikar@gmail.com within 7 days of the purchase or service delivery.
Provide your order number, details of the issue you encountered, and any supporting documents/screenshots if available.
We will review your request and respond within 3-5 business days with a resolution.
If your refund request is approved, we will process the refund to your original payment method. Please allow 7-10 business days for the refund to reflect and be credited to your account, depending on your bank or payment provider.
We reserve the right to modify or update this refund policy at any time. Any changes to this policy will be posted on this page with the updated effective date.
If you have any questions or need assistance with your refund request, please contact us at:
Phone
8952863706Address
City/Town/Village: HINGONIA
District: Jaipur
State: Rajasthan
PIN Code: 303124
Managed By I Kar Solution
Shala Setu – India’s Most Trusted Exam Paper Creation Platform for Schools Trusted by over 10,000 Schools and Educators Across India
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